How do I claim a promotion?
To claim a promotion, you must first log in to your account. Navigate to the promotions section, select the offer you wish to activate, and read the terms. Most rewards require you to click an 'Opt-in' or 'Claim' button before making a deposit or placing a bet to ensure the system tracks your eligibility.
Why was a promotion not applied to my deposit?
Common reasons include forgetting to opt in before depositing, using a payment method that is excluded from the offer, or not meeting the minimum requirements. Please check the specific terms link attached to the offer in your account to verify the qualifying conditions.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless specifically stated in the terms. Activating a new offer often replaces the current active one. We recommend checking the 'stackability' section in the offer terms to avoid losing progress on an existing bonus.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account promotions section features a dedicated 'Terms' link. Clicking this link will take you to the detailed rules, including wagering requirements and eligible games, which serve as the final authoritative version of the offer.
Are promotions available on mobile?
Yes, all promotions are fully accessible via the phlaro app and mobile browser. You can opt in, track your progress, and claim rewards using the same process as on desktop, ensuring a seamless experience regardless of your device.
What happens if I forget to opt in?
If you perform the eligible action (such as a deposit) before opting in, the system usually cannot apply the promotion retroactively. We strongly advise always selecting the promotion in your account dashboard before funding your balance.
Can I cancel an active promotion?
In most cases, you can cancel a bonus through your account settings or by contacting support. However, be aware that cancelling a bonus may also result in the removal of any winnings generated from that specific promotional balance.
How do I find out when new promotions are released?
New offers are updated regularly in the account promotions section. We also send notifications to registered users via the app or email. Checking your account dashboard after your phlaro official login is the most reliable way to see current availability.