What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet your bonus funds before they can be converted into withdrawable cash. This ensures that bonus credits are used for gameplay rather than being withdrawn instantly.
Why can't I withdraw my bonus?
Bonus funds are typically locked in a separate balance and cannot be withdrawn until the associated wagering requirements are fully met. Once you have bet the required amount, the remaining bonus funds transition into your cash balance.
Why did my balance drop when I claimed an offer?
This typically happens because the platform uses a specific spending order. In many cases, your real cash balance is utilized first, or funds are moved into a 'locked' status while the wagering requirements of a new promotion are being fulfilled.
Do all games count equally?
No, most promotions use game weighting. High-volatility games like slots usually contribute fully to wagering, while low-margin games like Baccarat or Roulette may contribute only a fraction of each bet toward the requirement.
Can I hold two bonuses at once?
Generally, only one active bonus can be held at a time. Attempting to activate a second offer may either replace the first one or be blocked by the system. Always check the specific terms of each offer in your account.
What happens when a bonus expires?
If the wagering requirements are not met within the specified timeframe, the bonus funds and any winnings generated from them are typically removed from your account balance automatically.
Can I cancel a bonus?
Most players have the option to cancel an active bonus. However, doing so usually means that all winnings earned using those bonus funds will also be forfeited. Contact support or check your bonus manager for options.
Where do I check my wagering progress?
You can track your remaining wagering requirements through your account profile under the 'Promotions' or 'Bonus' section, where a progress bar or numerical value shows how much more you need to bet.